Thank you for shopping with SUPERLELE! Below, you’ll find details about our processing times, shipping methods, and delivery expectations.
Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays) after payment is confirmed. During peak seasons or promotions, processing times may extend slightly. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Costs
Standard Shipping: 3-5 business days
Shipping costs are calculated at checkout based on order weight, size, and destination.
Note: Delivery times are estimates and not guaranteed. Delays due to customs, weather, or carrier issues may occur.
CUSTOMS, DUTIES, AND TAXES
Please be aware that Superlele is not accountable for any customs duties or taxes. All fees associated
with shipping are the responsibility of the customer
SHIPMENT CONFIRMATION AND ORDER TRACKING
Upon completion of your order, you will receive an email containing your tracking number. This
allows you to monitor the progress of your shipment at every stage.
THE ITEM NEVER ARRIVED (LOST IN TRANSIT)
lf you have not received your purchased product, rest assured that we will promptly reissue a nev
intact product for you. In the event of a lost package, we will liaise with the logistics company to
ensure you receive the product you ordered
RETURNS AND REFUNDS
We understand that circumstances may arise where you need to return a product, Our Returns anc
Refunds policy is designed to ensure a hassle-free process for you. Please refer to our dedicated
refund policy for detailed information on the procedures to follow.
CONTACT US
Our working hours are (Mon-Fri 9 AM - 6 PM) CST. Should you have any further questions orconcerns, or if there's anything we can assist you with, Please email us at superlelehome@outlook.com foifurther assistance, Your satisfaction is our commitment