Thank you for choosing Superlele!
We hope you had a great shopping experience and are satisfied with your product. lf you have anyquality issues, we offer a hassle-free return policy
ORDER CANCELLATION
We typically process orders within 1-3 business days after the order is placed. And we accept ordercancellations within 24 hours of placing the order and before the product is shipped or producedOrders can be canceled during this time without any processing fee. After 24 hours, if the order isalready in the processing or shipping stage, cancellation will no longer be accepted
RETURNS
We gladly accept product returns, ensuring customer satisfaction is our priority. Here's how ourreturn process works:
Eligibility Criteria: To aualify for a return, your item must be unused, in its original condition, andreturned within 30 days of delivery. Please ensure it is in the original packaging. No returns areaccepted after 30 days.
Documentation Required: For a smooth return process, provide the receipt or proof of purchase.Include the order number and the reason for return inside the package. Connect with our customerservice to confrm the correct return address
Evidence for Efficient Resolution: To better understand and address your concerns, we requestphotos and videos as evidence. Our team will contact you via email within 3 business days tocommunicate the outcome of your return/refund request. Once your request is approved, we'llfurnish you with a return address
Return Shipment: Ship the item back to us through the local post offce. For expedited processing.
contact customer service with the tracking number of the returned package.
Return Address:
Email our customer service at superlelehome@outlook.com; they will provide you with the address.
Notes: We do not charge consumers for returns and no product restocking fees.
IMPORTANT NOTES
Please notify us in advance before sending a return; unauthorized returns will not be accepted
The address on the package is not an approved return address unless authorized by our customerservice representative.
We do not offer Freight Collect (FTC) services for returned packages
We are here to assist you. lf you need to return or exchange a product, reach out to us beforehand.and our dedicated service team will collaborate with you to find the best solution. Your satisfaction isour commitment.
RETURNABLE/EXCHANGEABLE ITEMS
We understand that circumstances may arise, and we're here to make the return or exchangeprocess as seamless as possible. Here are the eligible scenarios for returns or exchanges:
- Unused Product: ltems that are in their original condition and have not been used.
- Defective ltem: ltems with manufacturing defects or functional issues.
- Wrong ltem Received: lf you received an item different from what you ordered.
- ltems Damaged in Transit: Products damaged during shipping or delivery.
- Lost or Missing ltems: lf your package is lost in transit or arrives with missing items.
For damaged, defective, or shipped items, we will bear the return shipping costs. in the case of lostitems, we will either reship if the item is in stock or provide a refund.
If you suspect shipping damage, please obtain "Proof of Damage" documentation from your deliverycarrier,which should be included in your returned package.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. Thespecifc fee should be based on the express company you choose.lf due to our reasons, the goodsreceived are damaged or not correct, and the consumer is not reguired to bear the shipping fee forthis reason.
REFUND
Once we receive and inspect your return, we'll keep you in the loop with the following steps
- Receipt Notice: Expect a receipt notice via email, confirming the safe arrival of your return
- Approved Refund: We'll promptly notify you when the refund is approved, and we move swiftly to process it.
Refunds for returned items will be processed within 3 business days after receiving your packageThe funds will automatically be credited back to your credit card or original payment method.
Please note that while we aim for a speedy process, it may take up to 10 business days for therefunded amount to reflect in your account, lf you have any concerns or questions. our customelservice is here to assist you. Your satisfaction is our priority.
CONTACT US
Working time: (Mon-Fri 9 AM - 6 PM )CST
Tell:18136726959
Email: superlelehome@outlook.com